Custom Orders and Store Policy
It is very easy to custom order products from us. Just select the item you wish to purchase and go through the purchasing steps. Once we receive your order, we will contact you to discuss what scene you wish to have custom painted on your order. If a photograph is involved, we will direct you to send it to us either by regular mail or to scan it and send it to us by e-mail.
ORDER POLICY: As these are custom orders, full payment is due at the time of order.
Order Cancellation Policy:
Full refund within 5 days of our receipt of your order
One-half purchase price charged on cancellation 6-7 days after placement of order
Full purchase price charged after 7 days
Although no refunds are given on the finished product due to customization, SATISFACTION IS GUARANTEED and we will work with you within reason to meet your expectations. Notification of any reasonable minor changes to be made to a finished item must be given to us within 3 days of receipt of that item. No changes will be made if notification is received later than 3 days. Shipping is not included.
Shipping Policy: 8-10 week delivery time depending on the product.
In most cases, we will be able to ship in under this time frame depending upon our backlog of orders. Rush orders may be able to be filled depending upon order backlog. An additional "rush order" charge will apply. You can contact us by using the information below. We would love to hear from you!
Lloyd and Carol Butler
Heart to Hand Creations